We purchased the pool in January from Buccaneer Pools Joondalup. James who was the salesman was extremely helpful and very informative, he kept us informed and made the whole experience easy. Thank you, James! Installation started end of March and again the text messages from Buccaneer pools staff were consistent, letting us know when it was all happening. We were introduced to Stephen who was coordinating the job, he was exceptionally helpful, especially when we had issues with our neighbours’ footings. It all got sorted, thank you Stephen! After this we hit Easter and Anzac Day, shortly after that came tradesmen who were prompt and answered any questions we asked. Thank you to everyone that participated with our pool installation.
Nina and Ivan
Donna has been so helpful and patient with us when we had such a tight schedule for our pool installation. The customer service is great, too. We will definitely recommend it to our friends. ?
Buccaneer Pools was a quick stop on our way past for one of the young guys who is just building his own home. They have a great range of pools and they don’t try to pressure sell at all. Cheers from the team at Powerdrive Roofing.
Very impressed by the quick install. Hole dug, pool lifted in, pipes connected, completely back-filled and temp fence installed all on first day. Pencil compaction, electrics and handover with a week. Every person I dealt with was friendly and professional. Definitely recommend.
From the initial sale to handover, I couldn’t have wished for a smoother, trouble-free install of my beautiful pool. Any follow up queries were answered quickly and professionally. We LOVE Buccaneer Pools!!!!!!!!
The Rep was so friendly and honest. There wasn’t any question too hard or too big and we loved how much information he gave out without having to draw it out of him.
Just a quick thanks to all involved in getting our pool together. Of all the vendors I have had to deal with Buccaneer Pools have by far delivered on time, with true professionalism and with an amazing can do attitude, so from me to all of the team that have been involved a big thanks and keep doing what you do , it certainly has made my pool installation a great experience and will surely share a positive story for anyone that asks me.
We were very impressed with the high level of professionalism that the Sales Consultant displayed. At first we were apprehensive when it came to selecting a pool however, the Sales Consultant advised us on the most suitable pool for our backyard.
Pass my appreciation to Bernie, Paul, Luke, the installers, the crane operator and the team that does the physical work, that I am very happy with everything. It was raining during the installation, and the condition on site was miserable but the attitude of the boys on site were just so positive and really good despite the conditions. I will recommend you to friends and will certainly not think twice about getting a pool for our 2nd house down the road.
Kelly & Jamie Smith
Gerry was on site yesterday barrowing out excess sand and he did an amazing job! He even swept the back yard, great job.
Thank you, I appreciate the great after sales service you and the team have provided.
We were very impressed with the helpfulness and friendliness of all the staff at Buccaneer Pools. It made a very stressful time easy to deal with.
Our experience with Buccaneer pools has been exemplary and the support and after sales support is far better than we could have expected. You have been particularly helpful and your promptness and customer focus is first class. Fantastic service, thank you.
Chris & Kathy Watson
Installation went well, Carlo and James did a neat job and cleaned up after the job. We are happy with the job so far.
When it came to selecting a pool company we really looked shopped around. After meeting with the Sales Consultant from Buccaneer Pools our mind was made up as a result of the exceptional service we received. Any questions we had they were more than happy to help
A very pleasant experience through it all. I thought the staff and willingness to help at all stages was outstanding. The quality of the workmanship and speed of execution impressive. The planning and communication impeccable. Thank you for the pool.
Shane & Melanie Hunt
Very professional and courteous customer service by all concerned. Thank you lovely Christmas present for our family.
Thank you for all your help it has been a pleasure doing this project with your company and we wouldn’t hesitate to recommend to friends and family in the future.
Darryl really is an excellent asset to your business. Extremely polite and helpful.
We think this pool came out looking magic. We weren’t to sure of what type of pool to get, but the sales consultants had some great ideas of what we could do with our yard space, and we are very happy with our final selection.
When selecting a pool we were really unsure what type to go for. With a young family safety was a major concern. Buccaneer’s safety ledge really gave us the peace of mind that we were after.
Installers and all people associated were friendly and explained everything well. A very pleasant experience all around.
Mark & Katrina Perrin